What we collect
- Account details you give when you sign up.
- Device and connection details — browser, device type, approximate location from your connection, and when you use the service. These are what make fraud and abuse checks possible.
- Usage — which features you use and how long calls last. Call length is also how charges are worked out.
- Payments go through a payment provider. Chat Random does not store card numbers.
Your camera and microphone
Your browser asks before either is turned on, and a voice match only asks for the microphone. They are used to carry a call while it is happening. Calls are not recorded by Chat Random, and recording the other person is against the terms.
Messages
Messages are not read as routine. When something is reported, a person looks at the reported part to decide what happened, and nothing more. Translating a message in a call sends that message's text to be translated.
Who we share data with
Personal data is not sold. It is shared only with:
- companies that run parts of the service for us, such as payments, hosting and abuse prevention, under contract;
- authorities, when a valid legal request requires it or someone's safety is at risk.
How long we keep it
There is no single fixed period. Data is kept while any of these is true:
- your account is open;
- it is needed to settle a payment, a dispute, or a tax or accounting duty;
- it is needed to keep a removal in place — a permanent ban needs its record;
- the law requires it, or an investigation is open.
When none of these applies any more, it is deleted.
Your choices and rights
- Block anyone, permanently, at once.
- Report anyone; a person reviews it.
- Ask for your account to be deleted, for a copy of your data, or for it to be corrected. Depending on where you live you may have more rights, and we will honour them.
Cookies and browser storage
A small amount of data is stored in your browser to keep you signed in, remember settings and spot abuse. Clearing it signs you out; blocking it completely will stop parts of the site from working.
Age
Chat Random is not for anyone under 18. An account found to belong to someone under 18 is closed and its data removed.
Changes
When this policy changes, the date at the top changes too.
Questions about this page
Write to [email protected] and a person will answer. If it is about something that happened in a call, the report button in that call gets to a reviewer faster — see contact for which route suits what.